Overview:
We are seeking a Customer Service Representative to support customers through phone, email, chat, fax, and SMS. The role focuses on delivering excellent customer service, resolving issues efficiently, accurately documenting interactions, and maintaining company/client standards.

Key Responsibilities:
Handle inbound/outbound calls and multichannel customer inquiries.
Meet attendance, schedule adherence, quality, NPS, and resolution targets.
Use CRM, telephony, and case management systems efficiently.
Document customer interactions accurately and follow SOPs.
Resolve issues or escalate complex concerns appropriately.
Apply coaching and feedback to improve performance.
Maintain knowledge of policies and internal resources.
Promote digital/self-service options when applicable.

Requirements:
Strong communication, customer service, problem-solving, multitasking, computer, and CRM skills with excellent attention to detail.

Sweta 307-412-3232
support@vs2consulting